Refund policy

Returns & Exchange Policy

We aim to ensure your satisfaction with every purchase. If you’re not completely happy, we’ve made returns and exchanges simple and straightforward.

Return Eligibility

• Refunds: Items must be returned within 14 days of delivery.
• Exchanges or Store Credit: Items can be returned within 30 days of delivery.
• Items must be:
 -Unused, unworn, and in original condition.
-Returned in their original packaging with all tags intact.

Non-Returnable Items

The following items are not eligible for return:
• Gift cards
• Final sale items
• Customized or personalized products

How to Return an Item

1. Securely Pack the Items: Place the items in original packaging if available. Ensure they are securely packed to avoid damage during transit.
2. Attach the Return Label: Affix the provided return label to the outside of the package.
3. Drop Off Your Package: Take the package to your nearest carrier location within 25 days of initiating the return.

Refunds, Exchanges, and Store Credit

• Refunds: Once we approve your return, we’ll issue your refund to the original payment method.
• Exchanges or Store Credit: For returns made within 30 days, we’ll either process your exchange or issue store credit after approval.

If you have any questions or need assistance, please contact our support team at support@soleilboutique.shop.